Refunds & Returns

At Lumisleep.store, we strive to provide you with the best shopping experience. If for any reason you are not satisfied with your purchase, we are happy to assist you with a return or refund in accordance with our Refund Policy outlined below.

1. Eligibility for Refunds

We accept returns and issue refunds under the following conditions:

  • Unused and Unopened Items: Items that are unused, unopened, and in their original packaging may be returned for a full refund within [30] days of receipt.

  • Damaged or Defective Items: If you receive a damaged or defective product, we will offer a full refund or replacement upon verification of the issue.

  • Non-Refundable Items: Certain products, such as clearance items, gift cards, personalized/customized items and items purchased under sale are non-refundable, However we strive to please our customer so do reach out and our team will honored to assist you :)  Please check the product description for specific details.

2. How to Request a Refund

To request a return or refund, please follow these steps:

  1. Contact Us: Reach out to our customer service team at lumisleepv1@gmail.com within 7 days of receiving your order. Include your order number, a description of the issue, and any relevant photos (if applicable).

  2. Return Authorization: Our team will provide you with a Return Authorization (RA) number and return instructions.

  3. Ship the Item Back: If instructed to return the item, securely package the product(s) in its original packaging, including all accessories and documentation, and ship it back to the address provided by our customer service team.

3. Refund Process

Once we receive your returned item(s), we will inspect it to ensure it meets the return eligibility criteria. If the return is approved, we will process your refund within [7-10] business days. Refunds will be issued to the original payment method used at the time of purchase.

Please note that depending on your bank or payment provider, it may take additional time for the refund to appear on your statement.

4. Shipping Costs

  • Return Shipping: The customer is responsible for the cost of return shipping unless the item is defective or damaged upon arrival.

5. Exceptions

Please be aware that some products, including but not limited to personal care items, bedding, and hygiene-related products, may not be eligible for returns or refunds due to health and safety regulations. Please check product descriptions for specific return eligibility.

7. Contact Information

If you have any questions or concerns regarding our refund policy or need assistance with a return, please don’t hesitate to contact us:

Lumisleepv1gmail.com

By shopping with Lumisleep.store, you acknowledge and agree to our Refund Policy. We are committed to ensuring your satisfaction and will work with you to resolve any issues you may have with your order. Thank you for choosing us!